Your Privacy Is Our Responsibility
At oklov, your personal information is stored with the highest level of security. This policy clearly explains what information is collected, how it is used, and what your rights are.
Section 1Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications on the oklov platform. When you create an account on oklov, play games, or contact us, you are considered to have agreed to the terms of this Policy.
We believe that transparency and fairness are the foundation of a healthy digital environment. That is why this Policy is written in plain, clear language — explaining what information is collected in each situation, why it is collected, and how it is stored and protected.
This Policy has been last updated and is drafted in accordance with the applicable data protection regulations of Bangladesh. In the event of any changes, we will send a notice to your registered email address and update the website.
Section 2What Information We Collect
Personal Identity
Information collected at registration: full name, date of birth, mobile number, and email address. This information is required for identity verification and account management.
Financial Information
Payment method details required to process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay). Full wallet details are never stored.
Technical Information
IP address, browser type, operating system, device identity, cookie data, and session logs. This information is used to ensure security and improve your experience.
Gaming Activity
Play history, bet amounts, winning records, bonus usage, and patterns of time spent on the platform. This information is used to ensure responsible gaming.
Communication Information
History of messages and requests submitted through live chat and email customer support. This information may be reviewed to improve service quality.
Location Information
General IP-based location data (country and region), used to provide services in compliance with applicable regional regulations and to prevent access from restricted areas.
Section 3Purpose of Information Use
oklov uses collected information only for the following legitimate purposes. Personal information is never sold to third parties for any purpose.
- Creating accounts, verifying identity, and ensuring login security
- Processing transactions — completing deposits and withdrawals
- Providing and managing bonuses, promotions, and VIP benefits
- Preventing fraud, money laundering, and unauthorized access
- Maintaining responsible gaming and detecting unusual behavior
- Managing customer support (live chat and email)
- Sending relevant gaming notifications and updates (based on consent)
- Improving service quality and resolving technical issues
- Fulfilling applicable legal and regulatory obligations
Information Use Policy
We follow a "minimum data" principle — meaning only the information strictly necessary to provide the service is collected and used. oklov never sells or rents your information to third-party advertisers.
Section 4Information Storage & Protection
oklov applies the highest standards of technical and organizational security measures to keep your information protected.
SSL Encryption
Our website and applications use 256-bit SSL encryption, which keeps all data transmission between you and our servers completely secure.
Secure Server Infrastructure
Your data is stored on secure, encrypted servers. Server security is maintained through firewalls, intrusion detection systems, and regular security audits.
Access Control
Among oklov's internal staff, only those who need access to specific information for their work can access it. All access is logged and monitored.
Data Retention Period
Information is retained while the account is active and for as long as required to meet applicable legal obligations after the account is closed. Once the required period ends, information is securely deleted.
Section 5Sharing Information with Third Parties
oklov does not sell your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:
- Payment Processors: The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
- Technology Partners: Technology service providers for platform operations and security may receive limited access, but they are bound by contract under this Policy.
- Legal Authorities: Information may need to be provided upon request from government or legal authorities under a court order or applicable law.
- Fraud Prevention: Relevant authorities may be notified when suspicious activity related to money laundering or fraud is detected.
Partnership Terms
Every third party that works with us signs a data protection agreement consistent with this Privacy Policy. They may only process information for a specific purpose and for a defined period.
Section 6Cookies & Tracking Technologies
The oklov website uses cookies and similar technologies that improve your browsing experience and ensure platform security.
Essential Cookies
Required for storing login sessions, security tokens, and user preferences. These cannot be turned off because they are necessary for the platform to function.
Functional Cookies
Used to remember language preferences, game settings, and interface customization, so you do not have to reconfigure settings each time you log in.
Analytics Cookies
Collect anonymous statistics to understand how the site is used. This information does not identify individual users and is used only to improve the service.
You have the right to block or delete cookies from your browser settings, but disabling essential cookies may cause some services to not function properly.
oklov does not use tracking cookies from third-party advertising networks, and information received through affiliate tracking cookies is used only to calculate affiliate commissions.
Section 7Your Rights & Controls
oklov believes you should have full control over your own information. You have the following rights:
Right to Access
You may request to know what information oklov holds about you and ask for a copy of it.
Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Most information can be updated directly from your account settings.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted, though some information may need to be retained to meet legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted — for example, if there is a dispute about the accuracy of the information.
Right to Data Portability
You may request that your information be exported in a readable format, so it can be transferred to another service if needed.
Withdrawal of Marketing Communications
You may unsubscribe from promotional emails and notifications at any time. Important messages related to your account may still be sent.
Section 8Protection of Minors
oklov is for people aged 21 and above only. We do not knowingly collect personal information from minors (those under 21 years of age).
Age is verified during the registration process. If we become aware that a minor has created an account using false information, that account will be closed immediately and all collected information will be deleted.
If you believe a minor is using oklov, please notify our customer support immediately.
Age Restriction
All oklov services are available to people aged 21 and above only. Providing false information during age verification is a serious violation of the terms and conditions.
Section 9Policy Changes & Updates
oklov may update this Privacy Policy from time to time to keep it aligned with changes to the service, technological developments, or legal requirements.
For any significant changes, we will send you advance notice to your registered email address. For minor changes, the updated date will be noted at the top of the policy on the website.
Continued use of oklov after changes have been made will be considered as your agreement to the new policy. If you do not agree to the new policy, stop using the service and contact our support to close your account.
Privacy Contact
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our customer support team. We provide assistance in both Bengali and English.
To learn more, visit our FAQ page or read our About Us page.